Welcome to Goasupply

We respect your privacy and are committed to protecting your personal data. In this privacy policy, we explain how we collect, use, store and protect your data, in accordance with the General Data Protection Regulation (GDPR).

1. Who are we?

Goasupply, part of Cupplement B.V.
Oudenoord 115
1513 EM Utrecht Netherlands
Chamber of Commerce number: 82199469

If you have questions about this privacy policy, you can contact us via support@getgoyu.com

2. What data do we collect?

We collect various types of personal data, including:

• Identity data: such as your first name and surname.
• Contact data: such as your email address, telephone number, and address.
• Payment data: such as bank account number or credit card information for processing your order.
• Order information: details about your purchases and preferences.
• Technical data: IP address, browser type and version, time zone setting, and other technologies on the devices you use to access our website.
• Usage data: information about how you use our website.

3. How do we collect your data?

We collect data in the following ways:

• Directly from you: for example when you create an account, place an order or contact us.
• Automatically: through cookies and similar technologies that help us improve the user experience on our website.
• From third parties: such as payment processing partners and delivery services.

4. How do we use your data?

We use your personal data for the following purposes:

• To process and deliver your orders.
• To keep you informed about your order.
• To improve our website and services.
• For marketing purposes, provided that you have given explicit consent for this.
• To comply with legal obligations, such as tax and accounting obligations.

5. Legal basis for data processing

We process your data on the basis of the following legal grounds:

• Performance of the agreement: to process and handle the order you place.
• Consent: where applicable, such as for receiving marketing messages.
• Legal obligation: to comply with legal requirements.
• Legitimate interest: such as improving our services and securing our website.

6. Sharing your data

We only share your data with third parties if necessary, such as:

• Payment services and delivery services to complete your order.
• IT service providers for maintenance of our website and systems.
• Government authorities if this is legally required.

7. Retention period

We do not retain your personal data longer than necessary for the purposes for which they were collected, unless a longer retention period is legally required.

8. Security of your data

We take the protection of your data seriously and have taken appropriate technical and organizational measures to protect your data against loss, theft, unauthorized access or alteration.

9. Your rights

Under the GDPR, you have the right to:

• Obtain access to your personal data.
• Request correction or deletion of your data.
• Object to the processing of your data.
• Request data portability.
• Withdraw consent where applicable.

You can submit a request via support@getgoyu.com. We will respond as soon as possible, no later than one month after receipt of your request.

10. Cookies

We use cookies and similar technologies to improve the user experience on our website. For more information about the types of cookies we use and how you can manage them, we refer you to our cookie policy.

11. Changes to this privacy policy

GOYU reserves the right to amend this privacy policy from time to time. We recommend that you consult this policy regularly for the latest information about our privacy practices.

12. Contact

For questions about our privacy policy, you can contact us via:

Email: support@getgoyu.com
Address: Kanaalweg 50, 3526KM Utrecht

Review Collection and Publication Policy

1. Purpose of this Policy

This policy describes the manner in which GOYU collects, verifies and publishes customer reviews. The purpose is to ensure transparency and fairness in customer feedback regarding our natural supplements, so that potential customers can make an informed decision based on real experiences.

2. Collection of Reviews

• We collect reviews in two ways:
  • Direct reviews from customers who have made a purchase through our own website or physical store. Customers receive an invitation after their purchase to share their experience through a review.
  • Imported reviews from external sales platforms such as bol.com and Amazon, where our products are also offered.
• Submitting a review is always voluntary and customers are not pressured to leave a positive review.

3. Verification of Reviews

• Submitted reviews are checked on a random basis for authenticity to ensure that they originate from an actual customer. For imported reviews, we rely on the verification processes of the relevant platforms (such as bol.com and Amazon).
• We publish both positive and negative reviews in order to provide an honest and balanced picture of our customers' experiences.
• Reviews that violate our guidelines (such as offensive language, incorrect information or spam) may be removed, whereby we communicate transparently with the customer or user about the reason.

4. Publication of Reviews

• All approved reviews, including imported reviews from external platforms, are published on our website within 2 days.
• We ensure that all reviews, both positive and negative, are displayed in a balanced manner. No selection takes place that could give a distorted picture of our customers' experiences.

5. Consent and Compliance with Platform Rules

• We respect the terms of use of the platforms from which we import reviews. Where necessary, we request permission in advance for the reuse of reviews from external sales platforms.
• We ensure that we respect the privacy of customers and comply with European privacy legislation, such as the General Data Protection Regulation (GDPR).

7. Contact Information

• Customers with questions or complaints about our review policy can contact us via the contact form on our website.
• We aim to answer all questions and complaints about our policy within 5 working days.

8. Amendment of this Policy

• This review collection and publication policy may be amended from time to time to comply with new legislation or to improve our services. We recommend that customers regularly check our website for the most recent version of this policy.